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Payment and delivery

Orders are sent during the working hours of the online store from Monday to Friday from 09:30 to 16:00.
The order is shipped within 2 business days.
The time for receiving the parcel depends on the transport company (from 2 to 12 days).
You can buy ZOLA brand products at official points of sale:

  • c. Dnipro: ZOLA Beauty Salon, 8a Korolenko St.
  • c. Warsaw: ZOLA Beauty Salon, Pulawska 257.

Attention! When ordering goods on the website, self-collection from the store in Warsaw is not possible due to the legal framework of Poland. You can come to a physical store or order goods from Aura Shop PL.

Sending cash on delivery in Ukraine only on prepayment.


DELIVERY IN UKRAINE is carried out by the transport company "Nova Poshta" or "Ukrposhta".
FREE DELIVERY in Ukraine to Nova Poshta offices for orders over 2500 UAH.

Unfortunately, we cannot send orders to the following countries: Latvia, Estonia, LithuaniaSpain, England, Australia, New Zealand and the Netherlands. In these countries we already have exclusive representatives who take care of our customers and offer our products and services. We apologize for any inconvenience and hope that you will be able to find suitable products and services from our partners in these countries. Thank you for your understanding!

Dear customers, please be informed that during the promotional offers the time for processing orders may increase up to 2-3 working days.

Payment Methods
Payment using VISA or Mastercard standard cards
VISA/MASTERCARD
Payment using VISA or Mastercard standard cards
Pay for your order in a few clicks using Wayforpay's online payment service.
Wayforpay
Pay for your order in a few clicks using Wayforpay's online payment service.
Delivery methods
Delivery of goods is paid by you according to the tariffs of the transport company "Nova Poshta". When ordering from 2500 hryvnia delivery is free. (only subject to 100% payment on the card) Delivery time by Nova Poshta: 1-3 days. Saturdays, Sundays and public holidays are not shipped.
Delivery by Nova Poshta
Delivery of goods is paid by you according to the tariffs of the transport company "Nova Poshta". When ordering from 2500 hryvnia delivery is free. (only subject to 100% payment on the card) Delivery time by Nova Poshta: 1-3 days. Saturdays, Sundays and public holidays are not shipped.
Order Ukrposhta is sent only upon full prepayment for the order and shipping charges. Shipment takes place within 14 working days after confirmation of payment. Shipments are not carried out on Saturdays, Sundays, and public holidays. Attention! Depending on the Country and City, the delivery of the recipient parcel can take 2 to 5 weeks.
Delivery by Ukr Post
Order Ukrposhta is sent only upon full prepayment for the order and shipping charges. Shipment takes place within 14 working days after confirmation of payment. Shipments are not carried out on Saturdays, Sundays, and public holidays. Attention! Depending on the Country and City, the delivery of the recipient parcel can take 2 to 5 weeks.
Orders placed at our website can be picked up at 8a Korolenko St. Salon ZOLA, upon prior clarification of availability with the manager. Schedule: Mon-Fri: from 10:00 to 17:00. On weekends and public holidays the pick-up times may vary. Please call the manager in advance.
Pickup from the store
Orders placed at our website can be picked up at 8a Korolenko St. Salon ZOLA, upon prior clarification of availability with the manager. Schedule: Mon-Fri: from 10:00 to 17:00. On weekends and public holidays the pick-up times may vary. Please call the manager in advance.
Warranty and returns
Product warranty terms
Accidentally added or mixed up a position in the order? When checking the parcel at the time of receipt, did you see any damage to the goods? We understand that misunderstandings sometimes happen. Just tell us about the problem, and we will help you quickly solve it.
How to return a product?
Please be sure to keep the packaging with the barcode of the product, when you contact us, we will ask you to provide the product itself or the products included in the set (without damage during unpacking and use), all components and packaging of the product with a barcode